Public Perception on Generative AI in Government Services

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Keely Quinlin reports on KPMG’s 2024 annual survey, which unveils a promising future with generative artificial intelligence (GenAI) in government services. The survey reveals that more than half of the respondents see GenAI as a game-changer, capable of enhancing services such as healthcare benefits and motor vehicle operations. However, the perceived adequacy of current technological use in government is low, with only 30% of participants expressing satisfaction. The survey also uncovers significant concerns about cybersecurity, with a majority of respondents more worried about data breaches in government agencies compared to private companies.

Lorna Stark, a KPMG executive, underscores the imperative for government agencies to embrace technology like generative AI to meet rising public expectations and enhance service efficiency, transparency, and constituent engagement.

Why Read This Article?

• Understand Public Attitudes on Generative AI: Gain insights into how different demographics perceive the role of generative AI in improving government services.
• Learn About Regional Differences: Discover how public opinion varies across major cities and regions in the U.S.
• Explore Generational Views: Understand the differing confidence levels in government technology usage across age groups.
• Cybersecurity Concerns: Learn about the public’s heightened concerns regarding data security in government agencies.
• Governance and Innovation: See how government agencies can leverage technology to improve efficiency and public engagement in service delivery.